How to identify inactive contacts in Friendly Automate

Create a new segment, name it for example “Inactive contacts”, and select Last Active date as the filter.

Choose “less than” (which here means “longer ago than”) and enter a negative relative date. You have several options:

Inactive contacts_EN_1.png

<aside> 💡

You can find more information about relative dates in the Mautic documentation.

</aside>

Alternatively, or in addition, you can also use the following filters:

Inactive contacts_EN_2.png